Privacy Policy

Last Updated: March 27, 2025

At ZYNOVA, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hosted on Odoo. By using our website, you consent to the data practices described in this policy.

1. Information We Collect

We collect the following types of information:

Personal Information: Name, email address, phone number, shipping and billing addresses, and payment details when you place an order.
Account Information: If you create an account, we collect login credentials.
Order & Transaction Data: Purchase history, refunds, and interactions related to your orders.
Device & Technical Data: IP address, browser type, operating system, and cookies to improve website performance.
Communication Data: Messages sent through our contact forms, customer support, or social media channels.

2. How We Use Your Information

We use your data for the following purposes:

Order Processing: To fulfill purchases, manage transactions, and process returns/refunds.
Customer Support: To assist with inquiries, requests, or complaints.
Website Experience: To personalize your browsing experience and improve functionality.
Marketing & Promotions: To send promotional emails and updates (with your consent).
Security & Fraud Prevention: To detect suspicious activities and protect against unauthorized access.

3. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal data. However, we may share information with:

Service Providers: Payment processors, shipping companies, and IT support for order fulfillment.
Legal Compliance: If required by law, court orders, or government regulations.
Business Transfers: In case of a merger, acquisition, or sale of business assets.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance website functionality and improve your experience. You can manage cookie preferences in your browser settings.

Essential Cookies: Necessary for website performance.
Analytics Cookies: Help us track user behavior to improve content.
Marketing Cookies: Used for personalized ads and promotions.

5. Data Security

We implement strict security measures to protect your data, including encryption, secure servers, and access controls. However, no method of online data transmission is 100% secure.

6. Your Rights & Choices

As a user, you have the following rights:

Access & Correction: Request a copy of your personal data or make corrections.
Data Deletion: Request deletion of your personal information (subject to legal obligations).
Marketing Preferences: Opt-out of promotional emails at any time.

For any privacy-related requests, email us at zynova.assist@gmail.com.

7. Third-Party Services

Since our store is powered by Odoo, your data may be processed under Odoo’s Privacy Policy.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the Last Updated date will reflect the latest revision.

If you have any questions about this Privacy Policy, please contact us at:

✉ Email: zynova.assist@gmail.com

Follow us